Terms & Conditions
This contract is between (1) CLAYTON CLINIC LTD ("we" "us") and (2) You, the customer ("you") and shall be governed by the following terms and conditions of sale ("Conditions"), none of which affect your statutory rights:
1. Our Services
We provide private ultrasound services by qualified professionals (hereafter referred to as "sonographers") including midwives and radiographers, alongside private phlebotomy services, conducted by trained and qualified staff. Our services include, but are not limited to:
Pregnancy Ultrasound Scans
Women’s Health Ultrasound Scans
General Abdominal Ultrasound Scans
Private Blood Tests via Third-Party Laboratories
Pregnancy Scans
Pregnancy scans provide an overview of fetal development, including fetal growth measurements, placental position, multiple pregnancy detection, and basic observations. Our anomaly scans are a more in-depth survey of the fetus, however none of our scans are guaranteed to detect all abnormalities. All fetal ultrasound scans are carried out with your consent. Your consent is considered to have been given upon agreeing to the terms and conditions:
when booking online
when completing our intake form in the clinic.
Consent can be withdrawn at any time, at which point the scan procedure will come to an end immediately. Implied and verbal consent will be taken during your appointment.
Important Notice:
Ultrasound is a screening tool offering a snapshot in time. It is not a comprehensive diagnostic screening, especially regarding genetic or chromosomal abnormalities. We strongly advise all pregnant clients to access NHS antenatal care alongside our services.
If the sonographer believes that there are any aspects of the development of your baby which you should be made aware of, these will be discussed with you in a completely open manner. If the sonographer considers it appropriate, you will be referred to your NHS care provider, to whom, with your consent, a copy of the Report* will be provided. It is your responsibility to ensure that any subsequent consultation with the NHS care provider takes place.
*The report you will receive attempts to provide a general overview of your pregnancy and the health of your baby. Ultrasound is not an exhaustive diagnostic tool and, as with any screening tool, resultant conclusions are made at a snapshot in time. Due to these limitations, we advise all clients to make use of the full range of antenatal services offered by the NHS, which is designed to identify any problems with your baby's development. For the avoidance of doubt, your scan is just one part of the diagnostic process and isn't a comprehensive test for all possible genetic conditions, defects, or issues with pregnancy.
2. Third Party Services
We provide phlebotomy services as an intermediary for third-party diagnostic laboratories. We do not recommend, advise upon, or interpret test choices or results. The diagnostic contract is between you and the third-party provider. Current providers include, but are not limited to:
Innermost Healthcare
SneakPeek
Randox Health
Clayton Clinic Ltd is not responsible or liable for test results, reporting, or diagnostic outcomes provided by third-party laboratories.
3. Medical history
Clayton Clinic does not have access to your medical records. As such, no medical advice relating to any diagnosis can be given and we cannot advise you on any of the diagnostic results. It is your responsibility to disclose relevant medical or pregnancy history. We do not provide medical diagnoses.
The Report only provides a short diagnostic overview of your pregnancy and may not be compatible with your NHS Scans due to it being produced at a different gestation. It is important to note that this may reduce the ability to detect abnormalities and is not a replacement for NHS antenatal services. The scan we provide does not provide a comprehensive insight to all genetic scenarios and must not be used as the sole diagnostic assessment of your pregnancy. It is vital that you access all available NHS antenatal services to ensure you have the greatest chance of having any abnormalities identified.
4. Ultrasound Method
Depending on the period of gestation or type of scan, an abdominal or trans-vaginal scan may be required. Internal scans will only be performed with your explicit consent. You may decline, but image quality and diagnostic accuracy may be affected.
5. Modification to our services.
We reserve the right, without prior notice, to amend or adapt our service.
6. Photography & recording
To protect the privacy of staff and other clients we do not allow any unauthorised photography in our clinic without permission. From time to time we may invite clients for photographic opportunities. We retain the right to use such photographs in our marketing activity.
7. Minimum age requirement
To utilise our services you must be over 18 years of age.
8. Right to make changes
Please contact us as early as possible if you wish to make any changes to services or products ordered. We will do our utmost to accommodate your requirements although this cannot be guaranteed.
9. Order acceptance
Order acceptance: Your order is confirmed on completion of payment of a deposit of £25, via our website. In the unlikely event that we cannot accept your order you will be informed in writing and there will be no charge.
10. Prices
Prices are clearly displayed online. We accept payment by all debit or credit cards (with the exception of American Express). Cash will also be accepted if the booking is made in person at the clinic.
11. Information we require in order to provide the services
Information will be required from you so that we can provide the services. This may include pregnancy history and/or health information etc. We will not be responsible for any delay in providing the services caused as a result of delayed or absent information. In this case we may charge a reasonable sum for any additional work we have undertaken to obtain the correct information.
12. Booking, Deposits & Payments
Deposits are non-refundable and required to secure your appointment, as follows:
Pregnancy Ultrasound: £25 deposit
General Ultrasound Scans (Women’s & Men’s Health, Abdomen): £50 deposit
NIPT (Non-Invasive Prenatal Testing): £50 deposit
Blood Tests: £25 deposit
If your deposit is not paid at least 72 hours before your appointment, your appointment will be automatically cancelled. Outstanding balances are due on or before the day of your appointment. Bookings are accepted only via our online booking system.
Payment Methods: All major debit/credit cards (except American Express) or cash (in-clinic bookings only).
13. Cancellation of the services by you
Pregnancy Ultrasound
Refunds will not be issued for cancellations made within 72 hours of the appointment.
Refunds will only be issued in exceptional circumstances.
General Ultrasound
Refunds will not be issued for cancellations made within 72 hours of the appointment.
Women’s Health Ultrasound
Refunds will not be issued for cancellations made within 72 hours of the appointment.
Blood Testing (Including NIPT)
Refunds will not be issued for cancellations made within 72 hours of the appointment.
Deposits are strictly non-refundable for all services.
14. Cancellation of the services by Clayton Clinic
We may cancel or re-schedule the services if you have not informed us about any special requirements or if you have not provided the pre-appointment information requested. In this case, if we have not provided the services, we will refund any fees paid but may deduct any reasonable costs we have incurred.
15. What you will receive following the scan. You will receive a scan report or a well-being report ("Report") depending on which scan you have purchased.
Information you will receive after the scan: Clayton Clinic Ltd will provide you with a written report and photographs of your baby. Specific details on what is included in each type of service are included in ‘Our Services’, on our website, which can be found here: https://www.claytonclinic.co.uk/our-services.
16. Limitations of guarantee
Our aim is to provide you with the best images possible of baby. However, you should be aware that baby’s position during the scan can be unpredictable and may make a clear image impossible. Equally, we cannot guarantee the accuracy of the gender identification and we accept no liability for any incorrect indication. Of course, we will certainly make every effort to correctly identify the sex of your baby.
17. Our Liability
Whilst on our premises Clayton Clinic shall not be responsible or liable for any injury, loss or damage to personal belongings. Our services are for private and domestic use and therefore we are not liable for any business losses. There is no intention to limit Clayton Clinic’s liability for damages where it is found that we, by gross negligence, undue care, intentional or unlawful misconduct, have caused loss, injury or damage. This section does not limit your rights as a consumer.
18. Copyright
a. This website and its content is copyright of Clayton Clinic Ltd [2022]. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
· you may print or download to a local hard disk extracts for your personal and non-commercial use only
· you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
b. Product ownership
We retain ownership of any images we provide to you. The report is your property after payment for the service.
19. Delays outside our control.
If any event (equipment issues, power failure, changes in law or regulation etc) occurs which is outside of our control which affects your appointment we will notify you as quickly as possible. We will make every effort to reduce the effect of the delay but, if the delay is substantial we will refund you for any services you have paid for.
20. Data Handling
Clayton Clinic is both data controller and data processor for the purposes of providing our services only. In order for us to supply our services some personal information is required. In addition, for the processing of payments and identification purposes, personal information is also required. We will never disclose your information to any external body unless we have obtained your written consent. The exception to this is where we are required by law to give information to third parties. Unless confirmed otherwise by you, you agree to receive emails about special offers and products from Clayton Clinic Ltd.
21. Enforceability.
Legal extent of our Terms and Conditions: If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately.
Summary of your legal rights
There is a whole host of information available to help you understand your key legal rights. Please contact the Citizens Advice website for more detailed information at https://www.citizensadvice.org.uk/consumer/. They can also be contacted on their national phone line 0800 144 8848.
Your rights under the Consumer Rights Act
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. This applies if you’ve purchased goods, for example a heartbeat bear, and have found it to be unsatisfactory. In this case you can ask for a refund or replacement subject to the item being returned in the condition it was sold. If you have found the service we provided was unsatisfactory you can request a repeat appointment or a partial refund.
How to contact us
Please advise either at your appointment or on the day of your appointment if you have any complaints and/or you are unhappy with any aspect of your appointment. We hope to be able to resolve or correct any issues you have at that time but, if this is not possible, please write to us at admin@claytonclinic.co.uk. Other methods of contact can be found here: https://www.claytonclinic.co.uk/contact-us.
Jurisdiction and governing law
The Terms and Conditions featured here are governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively. We try to avoid any dispute, so we deal with complaints as follows;
1. We request complaints to be made in writing detailing the cause for complaint and including information regarding appointment time, sonographer seen and the complaint issue.
2. We will respond in writing within 48 hours.
3. If we find that the complaint is valid and can be rectified then we will make every effort to ensure that it can be resolved either by offering a free appointment or a refund of monies paid.
4. In the unlikely event that we cannot resolve the issue directly with you, you may wish to contact the alternative dispute resolution provider (see Online dispute resolution and Alternative Dispute Resolution below).
Online dispute resolution and Alternative Dispute Resolution
If you are unhappy about our handling of your complaint you can contact an alternative dispute resolution provider for advice. Where services are purchased online you are able to submit a complaint online. The Centre for Effective Dispute Resolution (CEDR) specialises in Mediation and Alternative Dispute Resolution (ADR). This independent body provides business to consumer dispute resolution solutions.
For more information please visit: https://www.cedr.com/consumer/. *Note: CEDR is an independent non-profit organisation and a registered charity.